• Customer Relations Management

Customer Relations Management (CRM) is the first step to success for any organization or establishment. Through CRM, businesses or organizations interact with their customers, typically using data analysis to study large amounts of information.Our CRM trainings instil necessary skills to organizational staff on using systems to compile data from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials and more recently, social media. Our trainings also have modules on target audience analysis which is the basis of any successful Customer Relations Management practice.